Practice Complaints Procedure
If you wish to complain about our service, please let us know. We welcome feedback about the service we provide and we have a complaints procedure to help resolve problems quickly.
How to complain
Most problems are best resolved when they arise. If you wish to make a formal complaint, please do this as soon as possible — preferably within a few days — to enable us to address the matter promptly. Complaints should be addressed to:
Dr Louis T Westerbeek
BSc (Psych), MSc, BSc (Chiro), DC, CCEP, CAPN, Doctor of Chiropractic
Alternatively, you may ask for an appointment with one of our other professional members of staff.
Please be as specific as possible about the complaint you wish to make to allow us to investigate the matter thoroughly.
The action we will take
Normally, we acknowledge your complaint within two working days and give you an explanation or arrange a meeting within ten working days.
Complaining on behalf of someone else
We observe strict rules of confidentiality. If someone is complaining on your behalf, we require written authority from you so that they can act on your behalf.
How else can I complain?
If your complaint is in relation to any of our chiropractors (Louis Westerbeek, Bhavik Patel or Bhavini Ganatra), you may contact the British Chiropractic Association, 40 Cranmere Avenue, Tettenhall, Wolverhampton, West Midlands, WV6 8TS — telephone 0300 302 0332, email enquiries@chiropractic-uk.co.uk — which will investigate the complaint on your behalf.
If the complaint remains unresolved, or the allegation is extremely serious, you may refer the matter to the profession’s statutory regulator, the General Chiropractic Council, 354 Gray’s Inn Road, London, WC1X 8BP — telephone 020 7713 5155, email enquiries@gcc-uk.org.